We may change or update these terms so please check this page regularly.
RETURNS & EXCHANGES
• We only accept returns or exchanges within 14 days of your purchase
• Custom Made pieces or Pre Order items cannot be returned and are FINAL SALE.
• Merchandise must not be worn or altered.
• Merchandise must have all tags attached
• Shipping and handling charges are not refundable.
Please be aware that because of the “pre-sale” nature of such transactions, you should expect a delay of approximately six (6) months between the date you place your order and the date that the Product is ready for shipment. If you order Products available for immediate shipping, you will be required to pay the full amount due, plus shipping fees and any taxes associated with the Product at the time you place your order.
We offer complimentary repair service of any item purchased from WWW.EUGENIAGAMERO.COM for 6 months after purchase. For repairs on products over one year old, a $50.00 charge will be assessed to your credit card. Please include your receipt as proof of the original date as purchased. If you do not have the original receipt, a $50.00 fee will be charged for the repair. Please allow 2-4 weeks for the repair to be returned. Your piece will be shipped via UPS or Fed Ex Ground unless you specify otherwise. An email notification will go out once the package has left the warehouse. We are not able to repair pieces bought at other retailer locations, please bring the item in question to the store from which your purchased it. We work directly with all of our retail partners to support their efforts with customers.
PLEASE NOTE: Packages that arrive COD will be denied.
• Please note that items are not guaranteed in stock. If we are unable to complete your order, you will be notified via email within 2-4 business days.
All prices on our site are listed in US dollars. The bank that has issued your credit card determines the exact exchange rate that you pay, but it will match very closely with the going exchange rate.
All contents contained on this web site (including graphics, logos, text, button icons, software and images) are the property of Eugenia Gamero and is protected by Venezuela and international copyright laws. You may electronically print and copy hard copy pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with EugeniaGamero.com. Any other use of this web site, including reproduction and Internet links, is strictly prohibited without our prior written permission.
The trademarks, logos, service marks and trade name of Eugenia Gamero may not be used without our written permission.
DISCLAIMER OF LIABILITY
We make no representation or warranties, express or implied, with respect to this web site. Its content, and the information and services available on or through it, are provided "as is." Except otherwise provided under applicable law.
Protecting your online order information on Eugenia Gamero is important to us. In our shopping checkout process, we use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures the safety and security of your online order.
We currently accept PayPal payments. Payments will be debited and cleared from your account upon completion of the packaging of your order by Eugenia Gamero. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All card/debit cardholders are subject to validation checks and authorization by the cardholder.
We do not accept personal checks, money orders, or direct bank transfers.
If the issue of your payment card refuses to authorize payment to Eugenia Gamero, we will not be liable for any delay or non-delivery.
INSURANACE AND DELIVERY
Our customers have the option to request for shipping insurance while placing their order.
When you shop with Eugenia Gamero online we obtain from you information we need to complete your transaction. This may include your name, address, telephone number, e-mail address and credit card number. We also retain details of your specific product purchases and transactions with us.
USE and DISCLOSURE of INFORMATION
We may use the information we collect to process your purchase transactions, to send you marketing and promotional materials by mail or e-mail, and to help us improve our product assortments and services for you.
We do not provide information we collect to third parties.
We may send promotional e-mails to you only if you have asked to receive them. Each time your receive an e-mail from us, you have the right to "opt-out" or stop receiving them.
We have made every effort to display as accurate as possible the colors of our product that appears on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.